Quality Evaluation of Embedded Elderly Care Service:A Case Study of the Central Area in Shanghai
In order to make up for the lack of quality evaluation of embedded elderly care service,the SERVQUAL model was used to develop a scale,and the fuzzy comprehensive evaluation method and entropy method were used to evaluate the service quality of two representative embedded elderly care facilities in the center of Shanghai.Based on the results of empirical analyses,this study proposed targeted suggestions to improve the quality of elderly care services,including strengthening procedure and process management,building human capital in terms of caregiving,and carefully defining the development positioning and service content of embedded elderly care services.
embedded elderly care servicesservice qualityfuzzy comprehensive evaluation method
NETL
NSTL
万方数据
