Research on Improving the Quality of Chain Elderly Care Services Based on the SERVPERF-Kano Model in the Context of Silver Economy:Taking Nantong City as an Example
As China rapidly enters an ageing society,developing the silver economy has become an important part of the national strategy.Taking Nantong,a city with a high level of population ageing,as an example,we integrated the SERVPERF and Kano models to develop a quality evaluation system for chain elderly care services driven by the silver economy.Through establishing a comprehensive evaluation index system covering key services such as meal assistance,home-based care,and medical rehabilitation,this study identified critical areas for further improvement in elderly care services and put forward quality improvement strategies including integrated management of prevention and intervention,personalized and data-driven treatment modes,flexible adaptation to the needs of older adults,the construction of multifunctional emotional support platforms,and the optimization of living and treatment spaces,with a view to provide scientific basis and practical guidance for enhancing the quality of elderly care services in China,and provide feasible solutions to actively responding to population ageing.
silver economychain elderly care servicesSERVPERF-Kano model
NETL
NSTL
万方数据
