首页|基于熵值法与耦合协调度模型的研学旅行服务能力评价——以成都市为研究区域

基于熵值法与耦合协调度模型的研学旅行服务能力评价——以成都市为研究区域

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研学旅行服务能力是衡量研学旅行服务质量的关键维度之一,也是推动研学旅行高质量发展的重要力量.根据《研学旅行服务规范》构建了包含教育讲解、交通、住宿餐饮、医疗救助等服务要素的研学旅行服务能力评价指标体系,以成都市为研究区域,结合线性加权综合评价模型和耦合协调度模型分析了成都市2013-2021年的研学旅行服务能力.结果表明:交通服务是影响研学旅行服务能力的重要因素;成都市研学旅行服务系统的服务能力逐渐增强,各子系统的发展也呈现出明显的阶段性变化特征;住宿餐饮服务子系统的服务能力总体呈下降之势,交通服务子系统、教育讲解服务子系统和医疗救助服务子系统的服务能力总体上呈上升趋势;各子系统的发展处于失调状态,但耦合协调度逐渐提高,显示出向好的发展态势.最后,提出了稳住人才基本盘、引导住宿餐饮企业融入研学事业、提升交通服务和教育讲解服务能力、强化医疗救助对研学旅行的基础性保障作用等策略促进成都市研学旅行服务能力提升.
Evaluation of Study Travel Service Capacity Based on Entropy Value Method and Coupled Coordination Degree Model——With a Case Study of Chengdu City
Study travel service capacity is one of the key dimensions to measure the quality of study travel service,and an im-portant force to promote the high-quality development of study travel.The paper constructs an evaluation index system of study and learning travel service capacity based on the"Study and Learning Travel Service Specification",which includes the service el-ements of education and explanation,transportation,accommodation and catering,and medical assistance,and analyses the study and learning travel service capacity of Chengdu City from 2013 to 2021with the linear weighted comprehensive evaluation model and the coupling degree of coordination model.The results show that:transportation service is an important factor affecting the ser-vice capacity of study travel;the service capacity of the study travel service system in Chengdu city is gradually increasing,and the development of each sub-system shows obvious stage change characteristics;the service capacity of the accommodation and catering service sub-system is generally decreasing,while that of the transportation service sub-system,the education and expla-nation service sub-system and the medical aid service sub-system is generally rising.The development of the various subsystems is in a state of dissonance,but the degree of coupling coordination is gradually improving,showing a positive development trend.Finally,strategies are proposed to promote the service capacity of study tours in Chengdu,such as stabilising the talent base,guid-ing accommodation and catering enterprises to integrate into study tours,improving the capacity of transport services and educa-tion and explanation services,and reinforcing the role of medical assistance as a basic safeguard for study tours.

Study travelService capacityEntropy value methodCoupling coordination degreeChengdu

陶晓明、程杰、吴庆凤

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四川幼儿师范高等专科学校,四川 绵阳 621000

阿坝职业学院,四川 阿坝 623200

研学旅行 服务能力 熵值法 耦合协调度 成都

四川研学旅行发展研究中心项目

YX22-48

2024

六盘水师范学院学报
六盘水师范学院

六盘水师范学院学报

影响因子:0.271
ISSN:1671-055X
年,卷(期):2024.36(2)
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