首页|基于网络评价数据挖掘的合肥市文旅形象感知提升研究

基于网络评价数据挖掘的合肥市文旅形象感知提升研究

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文旅业正处于大发展的黄金期,文旅形象感知一直是旅游行业、旅游企业和专家学者研究探索的热点。以安徽省合肥市为研究对象,利用数据收集方法和数据挖掘技术,对多个主流旅游网站上关于合肥文旅的网评文本进行梳理和分析,依据景点词云分析合肥热门文旅景点,依据游客评价高频词分析认知形象,依据游客情感数据分析情感形象。结果表明:从游客对合肥文旅认知形象来看,特色文化认知突出,但文化范围也较为单一局限;从游客对合肥文旅情感形象来看,游客的积极情感为主,趣味体验让游客很满意,但少量游客对部分方面也存在负面消极情绪;游客对合肥文旅的整体形象较为赞赏,大部分游客有重游或者向他人推荐的意愿。根据分析得到的结论,有针对性地提出合肥文旅形象感知提升的建议,包括拓宽合肥文旅景区的文化内涵,丰盈合肥文旅形象;加强合肥文旅景区的管理服务,完善合肥文旅形象;加大对外宣传推广力度,提升合肥文旅形象。
Research on Hefei Cultural and Tourism Perception Based on Internet Evaluation Data Mining
The cultural and tourism industry is in a golden period of great development,and the perception of cul-tural and tourism has always been a hot topic of research for the tourism and exploration industry.Taking Hefei City in Anhui province as the research object,data collection methods and data mining techniques are used to sort out and analyze the online review texts of Hefei cultural tourism on multiple mainstream tourism websites.The popular cultural tourism spots in Hefei are analyzed according to the word cloud of scenic spots.The cognitive image is analyzed according to the high-frequency words evaluated by tourists,and the emotional image of tour-ists is analyzed according to the emotional data.The results show that from the perspective of tourists'cognitive image of Hefei cultural tourism,the characteristic culture cognition is prominent,but the cultural scope is relative-ly simple and limited;From the perspective of tourists'emotional image of Hefei cultural tourism,tourists mainly have positive emotions and interesting experience which make tourists satisfied,but a small number of tourists al-so have negative emotions on some aspects.Tourists are more appreciative of the overall image of Hefei cultural tourism,and most tourists have the willingness to visit again or recommend to others.According to the conclu-sion,the paper puts forward some suggestions on improving the perception of Hefei cultural tourism,including broadening the cultural connotation of Hefei cultural tourism scenic spots and enriching the image of Hefei cultur-al tourism,strengthening the management service of Hefei cultural tourism scenic spots,improving the image of Hefei cultural tourism and strengthening external publicity and promotion efforts to improve the image of Hefei cultural tourism.

perception of cultural and tourismInternet evaluationdata miningHefei City

张津、陈振、于晓涵、陈丽、李银萍

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安徽职业技术学院,安徽 合肥 230011

合肥一六八新店花园学校,安徽 合肥 230011

文旅形象感知 网评文本 数据挖掘 合肥市

2024

绿色科技
花木盆景杂志社

绿色科技

影响因子:0.365
ISSN:1674-9944
年,卷(期):2024.26(15)