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旅游目的地意象感知的维度辨识:基于网络游记的文本分析

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网络游记作为旅游者自发上传到网络的信息,能够直接或间接地反映旅游者对旅游目的地意象的感知。以前往大连旅游的旅游者上传至网络的游记文本作为分析单位,以扎根理论为指导,借助多级编码的文本分析方法,从理论上构建了旅游目的地意象分析的维度框架。研究结果表明,旅游目的地意象除了可以从传统的心理维度、空间维度进行识别之外,还应结合社会维度、时间维度和内容维度进行综合分析。这5个维度是分析旅游目的地意象的基本逻辑架构,不可或缺。本文讨论最多的社会维度和时间维度构成了本文研究的主要理论贡献。进一步而言,基于旅游者个体或集体原有的知识积累与旅游体验而生成的建构意象(由个体意象、集体意象和社会意象构成),以及相应的客观存在的事实意象,二者共同组成了社会维度意义下的目的地意象。按时间维度下的发生顺序,目的地意象则可分为想象、映象和印象。本文的实证路径是针对以上诸范畴而展开的归纳研究,而网络游记则成为这项研究的经验材料。
Multidimensional Analysis of Tourism Destination Image Perception:Based on the Text Analysis of Travel Blogs
The importance of the tourist destination image is universally acknowledged,since it affects the individual’s subj ective perception and consequent behavior and destination choice.Yet despite the importance,destination image studies have been criti-cized as lacking of theoretical framework.Therefore,the present study attempts to provide a more comprehensive theoretical framework of tourism destination image,a multidimensional analysis from travel blogs.As a type of freely posted information, travel blogs can reflect the tourists’perception of tourism destination image directly or indirectly.Travel blogs always strive to impress its readers with rich and comprehensive information.This study,through the text analysis of the travel blogs,explores the multidimensional analysis of tourism destination image.Ten blogs written by the tourists traveling to Dalian in the past few years,which were posted on Ctrip and Mafengwo,were selected into the text library.Based on the grounded theory,destination image are interpreted from social,time,psychological,space and factors dimensions.The result found that,both constructional image,which constructed by the tourist’s background and his tourism experience,and the factual image constitute the destination image from social dimension.Constructional image is made up of individual image,collective image and social image.A major finding of this study is to analyze their interrelationship.In addition,social image is produced through two different ways.One is accumulation of individual image and collective image.The other is influenced by government guidance,mass media and various historical allusions.Secondly,this study put forward several new concepts and establishes time dimension of tourism destination image perception.The results show that image formation process is a continuum consisting of three different agents:envision (before image received from the tourists’previous experience),mirror image (reflection of tourist context),and impression (des-tination image after the tourism experience).The other important findings of this study is introducing time dimension into desti-nation image and redefining them.Thirdly,previous research has acknowledged that psychological perception is a crucial compo-nent among the destination image dimension.Destination images have been described as consisting of both cognitive and affective components.This study reinforces these two components by analyzing the context.What is more,by studying those travel blogs, high-frequency words are mostly relevant to geographic locations.This fully shows that tourists pay great interests in the spatial recognition.According to the relevant studies,five fundamentals including road,district,boundary,panel point and landmark are classified as spatial dimension.Finally,this study specifically focused on tourists’photographs in the blogs with respect to factors and attributes of tourist behaviors,such as food and beverage,accommodation,entertainment,etc.Destination photographs shape and reshape the tourists’destination image perceptions.It is concluded that all factors influencing the destination image as-sessment are five dimensions:social,time,psychological,space and factors dimensions.The model of multidimensional analysis of tourism destination image perception can represent the interrelationship of these concepts systematically.The results of this study can aid in designing and improving tourism experience for enhancing tourism destination image.

tourismtourism destination imageimage dimensiontext analysis

那梦帆、谢彦君

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东北财经大学 旅游与酒店管理学院,辽宁 大连 116025

旅游 目的地意象 意象维度 文本分析

2016

旅游论坛
桂林旅游高等专科学校

旅游论坛

CHSSCD
影响因子:0.764
ISSN:1674-3784
年,卷(期):2016.9(3)
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