Intelligent Q&A Operation and Maintenance Service Based on Knowledge Graph
The operation and after-sales service of mining systems are crucial for the efficient operation and timely maintenance of equipment.However,the traditional operation and maintenance service model has problems such as information asymmetry,limited expert resources,and long response time.To address these challenges,a knowledge graph based intelligent question answering operation and maintenance service has been proposed.This service platform utilizes the advantages of knowledge graphs,combined with expert knowledge and user needs,to provide intelligent Q&A for operation and maintenance services,in order to improve the maintenance efficiency and user satisfaction of mining systems.The background and issues of after-sales service in mining systems were introduced,and then a detailed description of the design and implementation of intelligent question answering operation and maintenance services based on knowledge graphs was provided,including knowledge graph construction,user demand modeling,and question answering model training.Through the above research,a low-cost,easy to maintain,and intelligent operation and maintenance service has been developed to support operation and maintenance work.
万方数据
维普
