Objective To analyze the attributes of intelligent care demand of patients undergoing lung cancer surgery based on KANO model,and extract the necessary need,expected need and charm need of the patients.Methods A total of 205 patients with lung cancer treated in a tertiary grade-A hospital from August 2023 to September 2023 were selected by convenience sampling.The attributes of each demand were determined based on KANO model;the satisfaction coefficient was calculated,and two-dimensional matrix between demand and satisfaction was constructed.Results The intelligent care need of patients undergoing lung cancer surgery included 6 charm attributes,8 expected attributes,8 necessary attributes and 9 undifferentiated attributes.Two-dimensional matrix diagram showed that there were 6 items in key optimization area,7 items in the area to be improved,11 items in the secondary improvement area,and 7 items in the top priority area.Conclusion Attribute analysis of intelligent care need of lung cancer patients based on KANO model not only provides comprehensive understanding of perioperative needs of patients,but also helps to extract effective demands and provides framework for the design of targeted intervention programs.
维普
万方数据