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数字化转型企业如何实现组织惯性重构

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数字经济的快速崛起,使得企业以往的运行模式被逐渐打破,为了降低数字化创新产生的动荡风险,数字化 转型企业不得不重构内部组织惯性 来达到新的稳态.本文通过对中兴飞贷数字化转型实践进行嵌套式探索性案例分析,从组织警觉和组织学习的视角揭示数字化转型过程中组织惯性重构的过程与机理.研究发现:组织警觉与组织学习是数字化转型企业实现组织惯性重构的关键要素,且需要两者共同作用才能实现组织惯性重构.在前向性组织警觉与嫁接式组织学习作用下,数字化转型企业实现外围组织惯性的重构;在后向性组织警觉与传承式组织学习的作用下,数字化转型企业实现核心组织惯性的重构.数字化转型企业通过组织警觉与组织学习的"双重漏斗"筛选机制实现组织惯性重构.数字化转型企业的组织惯性重构呈现"外围—核心"的规律步序,体现为一种由浅到深的动态进阶过程.
How Do Digital Transformation Enterprises Achieve Organizational Inertia Reconstruction
In recent years,with the rapid and high-quality development of China's digital economy,digital transformation has reso-lutely become the inevitable choice for traditional enterprises to seek survival in the digital era.In order to adapt to the new digital situation,major enterprises have chosen to realize the transition and upgrading from traditional paradigm to digital paradigm through innovation.Although the implementation of innovation can build new rules and order,it also increases the risk of enterprises falling into a loss of stable path and losing their development direction.The reliable and replicable attributes of organizational inertia can not only offset the risk of chaos caused by enterprise digital transformation,but also provide direction guidance for the subsequent devel-opment of enterprises and ensure the stable development of enterprises after transformation.Therefore,under the call of the policy of constantly strengthening,improving and expanding the digital economy,exploring the organizational inertia reconstruction and re-construction mechanism of digital transformation enterprises has become an important issue with both practical and theoretical value in the era of digital economy.Existing research primarily examines the category of organizational inertia in digital transformation enterprises from a static per-spective.It focuses on identifying the organizational inertia constructed after the change of digital transformation enterprises from a certain spatial node in the horizontal dimension.However,the construction of organizational inertia in digital transformation enter-prises is a dynamic process.Enterprises adapt to the complex external digital environment,and the characteristics of inertia and their evolution laws at different stages of change can only be accurately revealed from a dynamic perspective.In addition,the literature on the process of organizational inertia reconstruction primarily focuses on exploring its antecedents.However,this exploration presents a fragmented view,with some studies focusing solely on internal factors and others solely on external factors.The role of both inter-nal and external factors in the process of organizational inertia reconstruction is unclear,as is how these factors interact with each other.Therefore,further research is needed to understand the process of organizational inertia reconstruction comprehensively.On this basis,this paper selects CredEx Fintech as the case study object to conduct a nested single case study.Focusing on how digital transformation enterprises achieve organizational inertia reconstruction,this paper integrates the theories of organizational alertness and organizational learning,and constructs a model of organizational inertia reconstruction process in digital transformation enter-prises.We analyse the mechanism of organizational alertness and organizational learning on organizational inertia reconstruction,and reveal the rules of organizational inertia progression during digital transformation.Through the demonstration and analysis of the case,a mechanistic model of organizational inertia reconstruction in digital transfor-mation processes has been developed,which outlines the dynamic process of realising organizational inertia reconstruction through adapted organizational learning strategies under the role of different organizational alertness.The paper draws the following con-clusions.Firstly,organizational alertness and learning are crucial for reconfiguring organizational inertia in digital transformation enterprises.Both elements must work together to achieve this.The specific path of action is:forward alertness-grafted learning-peripheral organizational inertia reconstruction;backward alertness-heritage learning-core organizational inertia reconstruction.Secondly,digital transformation enterprises achieve organizational inertia reconstruction through the"double funnel"screening mechanism of organizational alertness and organizational learning.Thirdly,digital transformation enterprises'organizational iner-tia reconstruction shows a regular step sequence of"periphery-core",which reflects a dynamic progression process from shallow to deep.Theoretical Contributions:Firstly,this paper identifies categories of organizational inertia based on the dimensions of scope and depth.It also reveals the dynamic and progressive law of'periphery-core'during the process of organizational inertia reconstruction in digital transformation.This expands the theoretical research on organizational inertia categories in the longitudinal dimension of time.Secondly,this paper presents a transmission relationship model for the reconstruction of organizational inertia,which includes the concepts of organizational alertness and organizational learning.The model reveals a'double funnel'screening mechanism for these concepts and expands the theoretical research on organizational inertia reconstruction.

Digital TransformationOrganizational AlertnessOrganizational LearningOrganizational Inertia Reconfiguration

苏敬勤、武宪云

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大连理工大学经济管理学院

组织警觉 组织学习 组织惯性重构 数字化转型

国家社会科学基金重大项目

21&ZD134

2024

南开管理评论
南开大学国际商学院

南开管理评论

CSTPCDCSSCICHSSCD北大核心
影响因子:3.438
ISSN:1008-3448
年,卷(期):2024.27(2)
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