酒店员工遭受的家庭不文明行为表征及其溢出效应
The Characteristics and Spillover Effects of Family Incivility Suffered by Hospitality Employees
吴佳佳 1殷杰 2陈秋萍2
作者信息
- 1. 泉州职业技术大学 商学院,福建 泉州 362200
- 2. 华侨大学 旅游学院,福建 泉州 362021
- 折叠
摘要
作为来自家庭方面的慢性人际压力源,家庭不文明行为的表现特征及其溢出效应还未得到充分探讨.以五星级酒店员工为研究对象,通过深度访谈,运用扎根理论总结家庭不文明行为的表现特征及其溢出效应.研究发现:酒店员工遭受的家庭不文明行为表征包括经济压力、外部环境压力、职业否定、比较行为、情感压迫、言语挖苦以及家庭隔离等7大类型.这些不文明行为不仅加重了员工的心理压力,而且间接影响了他们在工作中的状态.在此情况下,员工采取了正向应对、负向应对和静守应对等三种应对方式,以面对家庭不文明行为对个人工作的影响.研究结果拓展了家庭不文明行为的研究情境与范畴,厘清了家庭不文明行为溢出效应的内部传导过程,对"家庭—工作"交互研究具有一定推进作用.
Abstract
As a chronic source of interpersonal stress from family,the manifestation characteristics and spillover effects of family inci-vility have not been fully discussed.Based on in-depth interviews with hospitality employees,this study summarizes the characteristics and spillover effects of family incivility by applying grounded theory.We found that:hotel employees'experience of family incivility is characterized by economic pressure,external environmental stress,professional denial,comparative behaviors,emotional oppression,verbal ridicule,and family isolation,encompassing eight major types.These family incivilities not only heighten the psychological pressure on the employees but also indirectly impact their work status.In such circumstances,employees adopt three coping strategies-positive coping,negative coping,and passive coping-to confront the effects of family incivility on their individual work.The research results expand the research context and scope of family incivility,clarify the internal transmission process of the spillover effect of family incivility,and pro-mote the study of family-work interaction to some extent.
关键词
家庭不文明行为/表现特征/溢出效应/扎根理论/酒店员工Key words
family incivility/performance characteristics/spillover effect/grounded theory/hotel staff引用本文复制引用
出版年
2024
NETL
NSTL
维普
万方数据