首页|政府危机公关的策略选择及其突破点——危机信息传播及其管理的视角

政府危机公关的策略选择及其突破点——危机信息传播及其管理的视角

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政府公共关系是指政府机关展示其具备良好的"关系"管理能力的各项行政行为.政府危机公关则是政府在危机事件背景下各部门"关系"维护、改良的能力表现.公共危机情境下政府作为单一信息传播者的垄断地位受到严峻挑战且政府信息传播往往滞后于媒体,尤其是互联网技术的发展使信息传播产生出一个全新的危机传播领域.政府危机公关的策略既要从"稳定压倒一切"转变到"以人为本",又要重视沟通文化;其危机管理的突破点应是积极掌控新媒体、把互联网打造成为危机公关策略实施的主要平台、设立各级政府媒介独立的危机之窗以搭建政府主导的危机沟通渠道.
THE STRATEGIC CHOICE AND BREAKTHROUGH POINT OF GOVERNMENT CRISIS PUBLIC RELATIONS——CRISIS INFORMATION DISSEMINATION AND ITS MANAGEMENT PERSPECTIVE
Government public relations refers to the administrative actions of government organs showing their good"Relationship"man-agement ability.The government crisis public relations is the government in the crisis event background each department"The relations"maintains,the improvement ability performance.Under the situation of public crisis,the monopoly position of the government as a single information disseminator is seriously challenged and the government information dissemination often lags behind the media.The strategy of government crisis public relations should change from"Stability is overriding"to"People-oriented",and attach importance to communica-tion culture,the Internet should be the main platform for the implementation of crisis public strategy,and the independent crisis window should be set up to build the government-led crisis communication channel.

government crisis public relationsstrategyinformation dissemination

曹林、岳春颖、王大鹏

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安徽工业大学 公共管理学院 安徽 马鞍山 243000

(美)哈佛大学 亚洲研究中心 马萨诸塞州 剑桥 02138

政府危机公关 策略 信息传播

2024

南阳理工学院学报
南阳理工学院

南阳理工学院学报

CHSSCD
影响因子:0.178
ISSN:1674-5132
年,卷(期):2024.16(3)
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