Factors Influencing User Information Adoption in Virtual Communities of Interest:A Study Based on SEM and fsQCA
[Purpose/Significance]Virtual communities of interest have rapidly become key sources of information that significantly influence users'decision making.Characterized by resource aggregation,active exchanges,and high interactivity,these communities foster a unique environment that encourages strong user engagement.Understanding the factors that influence information adoption in these settings is essential to meeting user needs and enhancing community management and services.Unlike traditional information contexts,virtual communities emphasize user trust,emotional support,and community identity,which are critical in shaping how users perceive and adopt information.This study aims to deepen the theoretical understanding of information adoption in virtual communities of interest by incorporating information ecology theory and applying both structural equation modeling(SEM)and fuzzy-set qualitative comparative analysis(fsQCA).This dual-method approach enables in-depth analysis of individual factors and reveals complex configurations that influence adoption behaviors,providing insights that go beyond what SEM alone can provide.[Method/Process]The research model is based on information ecology theory,which provides a holistic framework that captures the dynamic interplay between factors such as information quality,user support systems,community structures,and platform features.This theory is particularly suited to the study of virtual communities,where multiple interdependent factors create a unique decision-making environment.SEM is used to assess linear relationships between variables,evaluating the influence of information quality,emotional support,community identity,opinion leader participation,content interaction,source credibility,and platform usability on users'information adoption intentions.As a complement to SEM,fsQCA is used to explore configurations of multiple factors,identify pathways through which these factors collectively shape adoption intentions,and capture complex causal relationships that SEM does not address.[Results/Conclusions]The SEM analysis shows that information quality,emotional support,community identity,active participation of opinion leaders,and content interaction significantly increase users'adoption intentions,while information source credibility and platform usability do not.These findings suggest that community-driven aspects may be more important to users in this context than traditional credibility indicators.The fsQCA results further identify two primary modes that drive adoption intentions:a trust-driven mode,where adoption is supported by trust-related factors,and an experience-promoting mode,which focuses on user engagement within the community.Together,these modes comprise six distinct configurations,suggesting that users'adoption intentions are influenced by combinations of factors rather than isolated variables.This study thus highlights the unique value of fsQCA in uncovering the complex interplay of factors in virtual communities and providing detailed insights into user behavior.Future research could explore cultural differences in adoption behaviors and additional factors influencing user engagement in different types of virtual communities.
万方数据
维普
