首页|基于信任转移视域的社群购物用户消费行为实证研究

基于信任转移视域的社群购物用户消费行为实证研究

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[目的/意义]随着电子商务发展并下沉至虚拟社群,社群已成为电商企业满足用户精准化需求的重要营销方式.通过探究用户参与社群购物的影响机理,可为社群运营发展提供有价值的决策参考.[方法/过程]基于信任转移视角,构建从移动端购物转移至社群购物的用户消费行为实证模型.以TAM理论为基础,利用SPSS 27.0 和AMOS 28.0 工具对收集到的数据进行检验.[结果/结论]用户对移动端购物信任既直接影响其对社群购物的信任,又借助感知有用性和结构保证两个因素间接影响社群购物信任,主观规范、感知易用性、感知有用性、社群购物信任因素可正向影响用户消费行为.
An Empirical Study on the Consumption Behavior of Community Shopping Users Based on the Perspective of Trust Transfer
[Purpose/significance]With the development of e-commerce and sinking to virtual community,community has become an important marketing method for e-commerce enterprises to meet the precision needs of users.By exploring the influence mechanism of users'participation in community shopping,this paper can provide valuable decision-making reference for the development of community operation.[Method/process]Based on the trust transfer perspective,this paper constructs an empirical model of user consumption behavior from mobile shopping to community shopping,and tests the collected data by using SPSS 27.0 and AMOS 28.0 tools based on TAM theory.[Result/conclusion]Users'trust in mobile shopping directly affects their trust in community shopping and indirectly affects their trust in community shopping with the help of two factors of perceived usefulness and structural assurance.The factors that subjective norms,perceived ease of use,perceived usefulness and community shopping trust,can positively affect users'consumption behavior.

mobile shoppingcommunity shoppingtrust transferTAM theoryuser consumption behavior

万君、卢宏朱

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辽宁工程技术大学基础教学部 辽宁葫芦岛 125105

辽宁工程技术大学工商管理学院 辽宁葫芦岛 125105

移动购物 社群购物 信任转移 TAM理论 用户消费行为

辽宁省社会科学规划基金

L20BTQ007

2024

情报探索
福建省科技情报学会,福建省科技信息研究所

情报探索

CHSSCD
影响因子:0.52
ISSN:1005-8095
年,卷(期):2024.(3)
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