Construction and Empirical Research of Quality Evaluation Index of Intellectual Property Information Public Service Platform
[Purpose/significance]In recent years,the demand for information services of innovative subjects and the public is constantly increasing,which puts forward higher requirements for the equalization of intellectual property information public services.Paying attention to the quality evaluation of intellectual property information public service platform is conducive to further improving the construction level of the platform.[Method/process]Through the literature research method,expert scoring method and principal com-ponent analysis method,this paper constructs an evaluation index system including five first-level indicators of service quality,use expe-rience,navigation quality,retrieval quality and system quality and 19 second-level indicators.[Result/conclusion]This paper uses the constructed evaluation index system to evaluate the quality of three representative provincial and municipal intellectual property infor-mation public service platforms,and puts forward countermeasures and suggestions according to the evaluation results.
intellectual propertyinformation service platformquality evaluationprincipal component analysis
NETL
NSTL
万方数据
维普
