Red Literature Service Platform Functional Elements Identification,Hierarchical Analysis,and Construction Considerations
[Purpose/significance]The construction of the red literature service platform is in the ascendant.Revealing the pre-cise matching between user's psychological expectations and the current status of the construction of the red literature service platform is conducive to improving the functional services of the current red literature service platform and provides decision-making basis for the planning and design of the red literature service platform.[Method/process]Firstly,this paper identifies the functional elements of the existing red literature service platform through literature research,online surveys,and expert interviews.Then,the Kano model and Bet-ter-Worse index analysis are used to classify the functional elements,and the priority algorithm(CPO)is used to rank the functional el-ements.Finally,based on the current construction status of China's red literature service platform,strategies and suggestions for impro-ving functional services are proposed.[Results/conclusion]It constructs a functional element system of the red literature service plat-form with 5 dimensions and 13 secondary indicators,explores the demand classification and ranking of functional elements which can demonstrate the hierarchical,dynamic,and priority of user needs,and proposes four dimensions of construction thinking path based on the current practice status of the red literature service platform.
Kano modelBetter-Worse index analysisred literature service platformfunctional element system
NETL
NSTL
万方数据
维普
