Intelligent Governance of Social Exclusion Crisis and Policy Support in Information Services for Elderly Groups
[Purpose/significance]This paper aims to explore the root causes of the dilemma of information service for the elderly and understand the logic and process of its emergence.[Method/process]This paper expounds the current situation of information service for the elderly in the field of intelligent governance,and uses the social exclusion theory,a social problem analysis tool,to pro-vide a multi-dimensional dynamic perspective to analyze the information service dilemma of the elderly.[Result/conclusion]It is in-cumbent responsibility of the government to protect the rights of information service for the elderly.The government can provide strong social inclusion by strengthening the leading role of the state,clarifying the value of intelligent governance,reshaping the function of or-ganizational system,promoting the upgrading of digital technology and other policy support,so that the information service can be used by the elderly to actively respond to the aging of the population.