Formation and Evolution Path of User's Digital Hoarding Behavior:A Dual-System Theory Perspective
Serious hoarding behavior involving the excessive acquisition of and inability to discard digital information of little or no value can disrupt individuals'learning,personal lives,and work,and may even have adverse effects on informa-tion resource management,digital governance,and the growth of data factor markets.We analyzed a mixed dataset com-prising 3,568 valid comments on digital hoarding behavior collected from 21 interview transcripts and 3 social media plat-forms.Rooted theory was employed to elucidate the formation and evolution of individuals'digital hoarding behaviors in the context of the big data and social media environment.Our findings reveal that the development of digital hoarding be-haviors is non-linear,primarily driven by the imbalance between individuals'"false sense of uncertainty avoidance"drive and"self-regulation and control"inhibitions during the process of digital accumulation.Additionally,our study identifies three types of uncertainty-seeking and control processes and identifies contextual factors that influence digital hoarding be-havior.We also examine the often overlooked but widespread reflexive process of self-regulation and control within irratio-nal information behavior to gain deeper insights into why digital hoarding persists despite coping measures.This study con-structs a substantive theoretical model to explain the formation and evolution of digital hoarding behaviors based on the du-al systems theory.The findings promote deeper insights into the digital hoarding phenomenon within the field of informa-tion science.This study not only provides new insights for the management decisions of information service platforms and digital information service organizations but also holds important implications for the information resource management and sustainable development of individuals,digital enterprises,organizations,and even digital society.
problematic information behaviordigital hoarding behaviorsense of control over uncertaintyself-regulation and controlimbalanced confrontation
NETL
NSTL
万方数据
维普
