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隐性知识深度服务体系架构及其协同机制

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[研究目的]明晰需求导向下的隐性知识深度服务体系功能、要素、架构及其协同机制,提升隐性知识应用价值、改善其创新效益.[研究方法]基于深度服务理念,融合系统科学和协同学思想,从用户与环境双重视角,利用Kano模型与WBS方法剖析隐性知识服务需求、厘清其结构;在此基础上,由需求结构推演系统功能结构,基于一般系统方法论之结构方法反演隐性知识服务体系架构;进而,以WSR系统方法论分析隐性知识深度服务体系要素及其间作用机理,并基于协同学思想讨论该体系架构的协同机制.[研究结论]明确了隐性知识深度服务体系架构及其协同机制,丰富了相关理论成果,为实践域内应用系统的顶层设计提供了遵循与参考.
The Architecture of Tacit Knowledge Deep Service System and Its Synergistic Mechanism
[Research purpose]Understand the functions,elements,architecture and collaboration mechanism of the tacit knowledge deep service architecture under the demand orientation,so as to enhance the application value of tacit knowledge and improve its innovation effi-ciency.[Research method]Based on the concept of deep service,integrating system science and synergy ideas,using the Kano model and WBS method,the research analyzes tacit knowledge service requirements and clarifies its structure from the dual perspectives of users and environment.Then,the system functional structure is deduced from the demand structure.The structural method based on the general system methodology is used to invert the tacit knowledge service system architecture,and the WSR system methodology is used to analyze the elements of the tacit knowledge deep service system and their interaction mechanisms,and the synergistic mechanism of the system ar-chitecture is discussed based on the idea of synergy.[Research conclusion]It clarifies the tacit knowledge deep service system architec-ture and its collaboration mechanism,enriches relevant theoretical results,and provides compliance and reference for the top-level design of application systems in the practical domain.

tacit knowledgeknowledge servicesin-depth serviceuser requirementssystem architecturesystem sciencecollaborative mechanismsKano modelWBS

张建华、张淑唯、温丹丹、杨岚

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郑州大学管理学院 郑州 450001

郑州大学机械与动力工程学院 郑州 450001

隐性知识 知识服务 深度服务 用户需求 体系架构 系统科学 协同机制 Kano模型 WBS

国家社会科学基金

19BTQ035

2024

情报杂志
陕西省科学技术信息研究所

情报杂志

CSTPCDCSSCICHSSCD北大核心
影响因子:1.502
ISSN:1002-1965
年,卷(期):2024.43(4)
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