The Architecture of Tacit Knowledge Deep Service System and Its Synergistic Mechanism
[Research purpose]Understand the functions,elements,architecture and collaboration mechanism of the tacit knowledge deep service architecture under the demand orientation,so as to enhance the application value of tacit knowledge and improve its innovation effi-ciency.[Research method]Based on the concept of deep service,integrating system science and synergy ideas,using the Kano model and WBS method,the research analyzes tacit knowledge service requirements and clarifies its structure from the dual perspectives of users and environment.Then,the system functional structure is deduced from the demand structure.The structural method based on the general system methodology is used to invert the tacit knowledge service system architecture,and the WSR system methodology is used to analyze the elements of the tacit knowledge deep service system and their interaction mechanisms,and the synergistic mechanism of the system ar-chitecture is discussed based on the idea of synergy.[Research conclusion]It clarifies the tacit knowledge deep service system architec-ture and its collaboration mechanism,enriches relevant theoretical results,and provides compliance and reference for the top-level design of application systems in the practical domain.