Practical Exploration on the Entry of Housekeeping Services into Communities——Based on the Case of"Jianghai Good Aunt"
The entry of housekeeping into communities is a key link to effectively cope with the demo-graphic trends and promote the quality and expansion of domestic service industry.At present,there are diffi-culties in the integration of housekeeping into communities,such as weak interaction tbetween enterprises and communities,insufficient awareness of enterprises,insufficient standardization of community housekeeping services and lagging-behind service quality.The practice of Nantong's"Jianghai Good Aunt"community smart housekeeping service station shows that housekeeping enterprises should strengthen the benign linkage with the government,community and social groups,pay attention to the unity of economic and social benefits,optimize the service process to help improve the standardization of community-housekeeping services,and strengthen staff training to improve the quality of service teams,which is helpful to break through the difficul-ties of integrating housekeeping into communities.To this end,the government should clarify the main respon-sibility of its role and establish a social support system;enterprises should enhance the people-serving awareness and strengthen the construction of digital housekeeping to meet diversified needs;communities should strengthen the role of supervision by building a government-community-enterprise-cosupervision community service quality management system,so as to solve housekeeping enterprises'problems exsited dur-ing their entering,taking root and operating in communities as well as to carry out the housekeeping-enter-ing-community action thoroughly and to respond to the people's livelihood.
the entry of housekeeping services into communitiesJianghai good auntoptimizational path
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