Research on the Effect of User Trust on Library Impact in a Complex Informa-tion Environment
At present,the focus of library work has shifted from resource-oriented to service innovation,and user re-lationship has become one of the key issues in library research.As the research focus of user relationship,exploring the relationship between trust and library impact can provide a new perspective for improving library value and im-pact.This paper divides user trust into cognitive trust,emotional trust and institutional trust in the context of library services,and constructs measurement indicators.At the same time,the library impact evaluation criteria are used to construct library impact measurement indicators.Based on the customer relationship life cycle theory and SOR mod-el,this paper constructs the relationship model between user trust and library impact,and puts forward the problem hypothesis of the relationship between them.On this basis,the scale is designed for questionnaire survey and data collection,and the structural equation model is used for data analysis and relationship verification.The study found that user trust has a significant positive effect on library impact,which can influence individuals by influencing use willingness and use behavior,and the impact on users'use willingness is higher than that on users'use behavior.
complex information environmentlibrary impactuser truststructural equation modelemotional trust
万方数据
维普
