With the basically solid macro environment and fintech technology becoming more mature,the credit financing models are constantly innovated,while the customers tend to be stable,and the credit business has gradually transitioned from incremental period to stock operation period,which requires the credit industry to pay attention to the service of the existing customers and to establish an excellent customer service capability with the help of the digital system.This paper will analyse the background and necessity of the credit industry to improve its service capacity through digital construction,and elaborate on the common problems in the construction of service capacity as well as the operation methods and suggestions for the construction of the relevant digital system through practical experience.
关键词
信贷行业/数字化/金融科技/客户服务能力
Key words
credit industry/digitization/fintech/customer service capabilities
维普
万方数据