首页|基于网络评论的山西省5A级景区评价研究

基于网络评论的山西省5A级景区评价研究

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采集马蜂窝、携程旅游网站游客发表的在线点评作为数据样本,采用关注度—满意度分析模型和文本分析的方法,对山西省的5A级景区进行评价.结果显示:(1)景区的游客网络关注度与自身确定为"5A级"的时间排序基本一致,并呈现明显的"长尾效应";(2)满意度最高的三个景区依次为云冈石窟、太行山大峡谷八泉峡、五台山风景名胜区;(3)在全省5A级景区竞争中,五台山风景名胜区和云冈石窟处于竞争优势地位、皇城相府生态文化旅游区和太行山大峡谷八泉峡具有一定发展潜力、平遥古城景区需要提高游客满意度、雁门关景区、洪洞大槐树寻根祭祖园景区、介休绵山景区和云丘山景区处于相对劣势地位;(4)游客的感知主要集中于旅游吸引物、位置区划、旅游服务与体验和整体印象4个方面,且基本为正面印象.
Research on the Evaluation of National 5 A Level Scenic Spots in Shanxi Province Based on Online Reviews
Collect the online reviews published by tourists from the tourism websites as data samples,and evaluate the National AAAAA Level Scenic Spots in Shanxi Province by using the attention-satisfaction analysis model and text analysis method.The results show that:(1)The online attention of tourists in the scenic spots is basically the same as the chronological order determined by themselves as"5A-level",showing an obvious"long tail effect";(2)The three scenic spots with the highest satisfaction are Yungang Caves,Taihang Mountain Grand Canyon Baquan Gorge,and Wutai Mountain;(3)In the competition of the National 5 A Level Scenic Spots in the province,Wutai Mountain and Yungang Caves are in a competitive position;Royal Prime Ministers palace and Taihang Mountain Grand Canyon Baquan Gorge have certain development potential;The Ancient City of Pingyao needs to improve tourist satisfaction;Yanmenguan Scenic Spot,Hongdong Big Sophora Tree Root-seeking Sacri-fice Garden Scenic Spot,Jiexiu Mianshan Scenic Spot and Yunqiu Mountain Scenic Spot are in a relatively disad-vantaged position;(4)Tourists'perception mainly focuses on four aspects:tourist attraction,location division,tourist service and experience,and overall impression.And the perception is basically a positive impression.

web text analysisscenic spot evaluationShanxi province

赵越、李中建

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晋中学院旅游管理系,山西晋中 030600

网络文本分析 景区评价 山西省

山西省艺术科学规划课题山西省哲学社会科学规划项目山西省高等学校哲学社会科学研究项目晋中学院"1331工程"项目

2021A0062020YY2572021W115jzxyxtcxzx202102

2024

山西师范大学学报(自然科学版)
山西师范大学

山西师范大学学报(自然科学版)

影响因子:0.512
ISSN:1009-4490
年,卷(期):2024.38(2)
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