EPIDEMIOLOGICAL INVESTIGATION SERVICE DESIGN BASED ON SERVICE ENCOUNTER
This paper optimizes the design of the existing epidemiological investigation services,improves the work efficiency of epidemiological investigations,and improves patient satisfaction.Using"expert interview"and"field investigation"to analyze the current situation of domestic epidemiological investigation,and using service encounter theory to analyze the service process and touchpoint of domestic hospital epidemiological investigation.Optimize the service contact process and service contact points of epidemiological investigations.Obtain process optimization designs for epidemiological investigations and designs for touchpoints.Through design practice,the optimal design path of service encounter for epidemiological investigation of fever clinics was explored,which provided a useful reference for epidemiological investigation in domestic hospitals.
Service encounterTouchpointEpidemic prevention and controlEpidemiological investigationThe optimization design
万方数据
维普
