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基于服务设计理念下独居老人就医的社工陪诊UI设计

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尝试运用服务设计的理念对独居老人就医困难问题进行解析与规划,对在中国"康养环境"下的陪诊行业进行创新设计.通过对老年用户与现代医疗发展之间的关系分析,对武汉市中医院和武汉大学人民医院东院和武汉市万科红郡社区老人群体方面的访谈总结,归纳出现有老年人智慧化医疗接受能力低和独自看病情况多的问题,基于对老人子女和老人的问卷调查、用户画像、实地调研和用户访谈等多种方法,洞察用户需求,寻找可行的设计机会点与相关策略.提出"白熊伴伴——针对老年人的陪诊服务"平台的UI设计方案,通过服务蓝图这一方法将专业化的服务体系展现给每位用户,提高就医效率,减少患者就医孤独感和焦虑感,是线上App与线下实体服务相结合的专业服务体系.
UI DESIGN OF SOCIAL WORKER ACCOMPANYING ELDERLY PEOPLE LIVING ALONE TO THE DOCTOR BASED ON SERVICE DESIGN CONCEPT
To analyze and plan the problem of elderly people living alone in medical care by applying the concept of service design,and to innovate the design of the escort industry in the"recreational environment"in China.Through the analysis of the relationship between the elderly users and the development of modern medical care,the interviews with the elderly groups in Wuhan Chinese Hospital and Wuhan University People's Hospital East Hospital and Wuhan Vanke Hongxian Community,we summarized the problems of low acceptance of intelligent medical care and many cases of solitary medical care for the existing elderly,based on various methods such as questionnaires,user profiles,field research and user interviews with the children and the elderly.Based on the questionnaire survey,user profile,field research and user interview,we can gain insight into the needs of users and find feasible design opportunities and related strategies.The Ul design of the platform"White Bear Companion"is proposed to show the professional service system to each user through the service blueprint,improve the efficiency of medical treatment,reduce the loneliness and anxiety of patients,and is a combination of online App and offline physical service.It is a professional service system that combines online App and offline physical services.

Service designGeriatric populationCompanionshipAgingUI design

丁雯、陈思

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武汉工程大学艺术设计学院

服务设计 老年群体 陪诊 老龄化 UI设计

2024

设计
中国工业设计协会

设计

影响因子:0.519
ISSN:1003-0069
年,卷(期):2024.37(8)