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老年人移动支付界面的情感化设计研究

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了解老年群体从传统支付转向移动支付中面临的困难,通过情感化设计达到移动支付界面的适老化改造.采用了线上问卷和访谈对老年人的支付行为进行分析,对比当下支付平台案例的老年模式特点.结合Kano模型分析老年群体对移动支付平台界面的需求特点,总结了情感化设计的3个层次理论在支付平台界面的研究应用,从视觉设计、交互设计、体验设计几方面提出优化建议.提出针对老年群体情感化的设计思路.
RESEARCH ON THE EMOTIONAL DESIGN OF MOBILE PAYMENT INTERFACE FOR THE ELDERLY
This work aims to understand the challenges encountered by older individuals when transitioning from traditional payment methods to mobile payment,and to achieve an aging-friendly mobile payment interface by emotional design.This paper uses online questionnaire and interview to analyze the payment behavior of the elderly,and compares the characteristics of the current payment platform cases of the elderly model.Based on the Kano model,this paper analyzes the demand characteristics of elderly people for mobile payment platform interface,and summarizes the research and application of three-level theory of emotional design in payment platform interface.The optimization suggestions are put forward from three aspects:visual design,interaction design and experience design.Under the background of digital economy,the paper puts forward the design ideas for the aged group to be emotional.

Mobile paymentsEmotional designInterface designDigital economyOld age pay

吴利亭、张红梅

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海南师范大学美术学院

移动支付 情感化设计 界面设计 数字经济 老年支付

2024

设计
中国工业设计协会

设计

影响因子:0.519
ISSN:1003-0069
年,卷(期):2024.37(17)