首页|基于老年用户心智模型的日常健康管理APP设计研究

基于老年用户心智模型的日常健康管理APP设计研究

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本研究通过分析现有健康管理平台在适老化与包容性设计上的不足,结合用户体验要素,提取其中的弱势因素.以日常健康管理为核心,从"执行"与"评估"行为维度出发,结合"本能""决策"与"情感"心智活动层级,全面收集老年用户的心智信息.采用亲和图法聚类访谈内容,构建老年用户心智模型,并提出"老有所依"App的设计理念与实践.通过眼动实验及问卷调研验证,"老有所依"App在可用性与满意度方面表现出较高指数,从而证实了设计创新点的有效性.研究表明,结合用户行为与心智活动层级获取老年心智信息,有助于提升App的适老化与包容性.本研究不仅丰富了移动健康管理领域的设计理论,也为未来相关研究提供了参考.
RESEARCH ON THE DESIGN OF DAILY HEALTH MANAGEMENT APP FOR ELDERLY USERS BASED ON MENTAL MODEL-KJ METHOD
By analyzing the deficiencies in the age-friendly and inclusive design of existing health management platforms,we extracted weak factors by incorporating user experience elements.Focusing on daily health management,we collected comprehensive mental information of elderly users through the dimensions of"execution"and"evaluation"behaviors,combined with the three levels of mental activities:"instinct,""decision-making,"and"emotion."Using affinity diagram clustering of interview content,we constructed a mental model of elderly users and proposed the design concept and practice of the"Elderly Dependable"App.Through eye-tracking experiments and questionnaire surveys,the"Elderly Dependable"App showed high indices in usability and user satisfaction,thereby validating the effectiveness of the design innovations.Collecting elderly user behavior information through the levels of mental activities helps improve the age-friendliness and inclusiveness of the App.This study not only enriches the design theory in the field of mobile health management but also provides a reference for future related research.

Mental ModelUser ExperienceHealth Management AppAffinity Diagram MethodEye Tracking experiments

周伟、苍慜楠、程浩宗

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西安理工大学艺术与设计学院

心智模型 用户体验 健康管理App 亲和图法 眼动实验

2023年度教育部人文社会科学研究规划基金项目2023年西安理工大学校人文社会科学研究专项项目(人外与艺术专项)

23YJA760004106-451623007

2024

设计
中国工业设计协会

设计

影响因子:0.519
ISSN:1003-0069
年,卷(期):2024.37(18)