In the context of the dual carbon targets and the move towards electrification and intelligence of public building operations,the application of energy management systems has become an effective approach to achieve energy saving.The current research on energy management systems primarily focuses on energy-saving technologies,lacking a user-centered perspective that considers user values and comfort.Additionally,energy management systems face challenges in terms of differentiated scenarios.This study analyzes the typical B-side design challenges of energy management systems and applies a product-service system perspective from the design discipline to investigate the design intervention paths for the layers of B/C application and the data acquisition.Based on this,it proposes design intervention strategies involving persuasive design of software products,service experience processes,service system innovation,and so on.Through the case studies of Johnson Controls and Cisco,this study validates the strategies from two dimensions of vertical integration and temporal order and discusses the related design methods.The aim is to balance the user experience and energy-saving goals of energy management systems.
关键词
产品服务系统/用户体验/设计策略/能源管理系统/公共建筑/建筑运行
Key words
Product service system/User experience/Design strategy/Energy management system/Public building/Business model/Building operation
万方数据