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心理抗拒视角下打破"信息茧房"交互设计策略研究

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大数据时代背景之下,为解决用户长时间接收个性化推荐信息而困于"信息茧房"的问题,优化用户个性化推荐平台使用体验,帮助平台延展功能领域.基于心理抗拒理论,采用问卷调查和数据分析的方法,分析"信息茧房"效应下影响用户心理抗拒的因素,构建个性化推荐服务平台用户持续获取信息行为影响因素模型.用户对个性化推送的心理抗拒明显阻碍了其对信息的持续获取行为,并且主要受到推送信息的质量、用户自身的认知程度以及平台的交互反馈设计三方面的影响.在模型基础上提出了3个打破"信息茧房"交互设计优化的策略:基于情境感知技术,实现信息分流;调整平台与用户之间的耦合关系,鼓励用户参与平台建设;以及提升平台交互质量,增加用户满意度.以此为个性化推荐平台打破"信息茧房"提供交互设计策略参考.
RESEARCH ON INTERACTION DESIGN STRATEGIES OF BREAKING THE"INFORMATION COCOON ROOM"FROM THE PERSPECTIVE OF PSYCHOLOGICAL RESISTANCE
In the context of the big data era,in order to solve the problem of users being trapped in the"information cocoon"when receiving personalized recommendation information for a long time,optimize the user experience of personalized recommendation platforms,and help the platform expand its functional areas.Based on the theory of psychological resistance,a questionnaire survey and data analysis method are used to analyze the factors that affect users'psychological resistance under the"information cocoon"effect,and to construct a model of the influencing factors of personalized recommendation service platform users'continuous information acquisition behavior.The psychological resistance of users towards personalized push significantly hinders their continuous acquisition of information,and is mainly influenced by the quality of push information,users'own cognitive level,and the platform's interactive feedback design.Based on the model,three optimization strategies for breaking the"information cocoon room"interaction design were proposed:based on situational awareness technology,information diversion was achieved.Adjust the coupling relationship between the platform and users,and encourage users to participate in platform construction.And improve the quality of platform interaction and increase user satisfaction.This provides interactive design strategy references for personalized recommendation platforms to break the"information cocoon room".

Psychological resistancePersonalized recommendationInformation cocoon roomInteraction designUser feedback

马兰、甄晓晴

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大连理工大学建筑与艺术学院

心理抗拒 个性化推荐 信息茧房 交互设计 用户反馈

2024

设计
中国工业设计协会

设计

影响因子:0.519
ISSN:1003-0069
年,卷(期):2024.37(21)