Research on the Influencing Factors of the Maximum QueuingTime of Park Tourists:An Empirical Study on Shanghai Disneyland
Based on the ACSI model,combined with ABC attitude model and attribution theory,a conceptual model is established to explore the factors affecting the maximum acceptance time of tourists queuing.Taking Disneyland as the research object,the 220 questionnaires collected were statistically analyzed.The results show that all variables of the customer expectation dimension have a positive impact on the maximum acceptance time of the queue;Among the perceived quality of tourists queuing,tourists'perception of the effort of the park's queuing management has a positive impact on the maximum acceptance time of the queue,while the perceived time of the queue will have a negative impact on it.There is a negative impact between the maximum acceptance time of the queue and customer complaints/dissatisfaction.The research conclusion provides some guidance for the park to optimize the queuing experience of tourists and improve the maximum acceptance time of tourists queuing.
maximum acceptance time of the queueACSI modelinfluence factors
国家科技期刊平台
NSTL
万方数据
