首页|Research on the Real-Time Dynamic Evaluation of Public Transport Passenger Service Satisfaction Based on the Internet

Research on the Real-Time Dynamic Evaluation of Public Transport Passenger Service Satisfaction Based on the Internet

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The current method of evaluating passenger satisfaction primarily adopts the traditional static evalu-ation mode,which can hardly satisfy the dynamic regulatory requirements of highway passenger transport service quality set by industry management departments.In this paper,we summarize the characteristics of real-time dynamic evaluation under the requirements of hierarchical and classified evaluation and analyze the entire process of the one-time travel service of highway passenger transport.We focus on station waiting and in-vehicle services,extract the elements most concerned by passengers as evaluation indexes,and construct a three-level index sys-tem.Subsequently,a multi-indicator comprehensive evaluation method based on the analytic hierarchy process and fuzzy comprehensive evaluation is selected to construct a comprehensive evaluation model.By combining with the development level of electronic ticket purchasing and the requirements of satisfaction evaluation,we propose three data collection methods and compare and analyze their strengths and weaknesses.Finally,based on actual survey data,the effectiveness of the model is verified.The verification results show that the real-time dynamic evaluation index system based on the Internet can better satisfy evaluation requirements.

traffic planninghighway passenger transportservice satisfactiondynamic evaluation

LUO Jing、ZHOU Dai、TAN Yunlong、XIA Ganlin、ZHAO Guohua

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School of Naval Architecture,Ocean and Civil Engineering,Shanghai Jiao long University,Shanghai 200240,China

Guangzhou Transport Research Institute,Guangzhou 510627,China

Shanghai University of Political Science and Law,Shanghai 201701,China

Design & Research Institute,Shanghai Jiao Tong University,Shanghai 200030,China

Consulting Department of PPP Research Center,Shanghai Jiao Tong University,Shanghai 200030,China

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National Natural Science Foundation of Chinathe"Chen Guang"Project in Shanghai Municipal Education Commission and Shanghai Education Development Foundation

7180311019CG41

2023

10.1007/s12204-023-2568-0

上海交通大学学报(英文版)
上海交通大学

上海交通大学学报(英文版)

影响因子：0.151
ISSN：1007-1172
年,卷(期)：2023.28(1)
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