Research on Tourism Public Service Standards from the Perspective of Basic Public Services
In recent years,the standardization of tourism public services in China has steadily developed,with a continuous increase of standards supply and significant results in the implementation of standards.However,there are also problems such as severe fragmentation of standards and unclear boundaries of tourism public services.Drawing on the working methods of basic public services standardization,and constructing a tourism public service standards system and developing basic standards can help regulate the development of tourism public services,systematically promote tourism public service work,steadily and orderly improve the level of tourism public services,and better meet the diverse tourism needs at multiple levels.The tourism public service standards system includes seven subsystems:general basic standards,tourism public information service standards,tourism public transportation service standards,tourism public safety service standards,tourism public welfare service standards,tourism rights protection service standards,and cultural and tourism public service integration standards.The basic standards for tourism public services cover 18 service projects in six major fields:tourism public information,tourism public transportation,tourism public safety,tourism public welfare,tourism rights protection,and the integration of cultural and tourism public services.The most basic normative requirements are put forward for the specific service content of each service project.
basic public servicestourism public servicesstandardizationstandards system
国家科技期刊平台
NSTL
万方数据
维普
