Research on Claim Cost Optimization Management of Turbocharger in A Company Based on Performance Excellence Model
Performance Excellence Model can enhance enterprise management performance through comprehensive management methods.A Company draws inspiration from Performance Excellence Model to improve the performance and management maturity of claim business.This research starts with parts cost,based on Performance Excellence Model framework,optimizes the processes by using the Six Sigma DMAIC method,carries out three key processes of design,manufacturing,and after-sales service for turbocharger.By Combining value chain and failure mode analysis,A Company identifies the process improvement points of design,manufacturing,and after-sales service that affect claim costs.Focusing on process management factors and process change requirements,A Company implements and controls multiple improvement measures such as design change,risk identification,process adjustment,and after-sales maintenance guidance.In the second half of 2023,failure rate of turbocharger decreased to 0.16%,with a decrease of 330,000 yuan in claim costs compared to the first half of the year.This practice shows that optimization of turbocharger claim costs based on Performance Excellence Model has achieved expected goal of reducing claim costs in A company by 2%annually.
国家科技期刊平台
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