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长期护理保险经办服务标准体系构建与实施

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本文以长期护理保险制度试点为背景,结合多地的业务实践,从标准化提升管理效能和服务水平的角度出发,分析承办机构、医疗保障部门、失能人员家庭等相关方的需求和期望,提出构建长期护理保险经办服务标准体系的基本思路和主要框架,并对标准体系的实施提出对策建议.
Construction and Implementation of Standards System for Transaction Management of Long-term Care Insurance
Based on the pilot of long-term care insurance system,combined with the business practice in many places,this paper analyzes the needs and expectations of relevant parties such as contractors,medical insurance management departments,and families of disabled people from the perspective of standardization and improvement of management efficiency and service level.It then proposes the basic ideas and main framework for constructing the service standards system of long-term care insurance,and puts forward the suggestion to the standards system implementation.

long-term care insurancetransaction managementstandards system

张瑞雪、夏滢、张梓悦、仲伟华、梁辰、李桂珍

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南京市标准化研究院

新华人寿保险股份有限公司

长期护理保险 经办服务 标准体系

2024

标准科学
中国标准化研究院 中国标准化协会

标准科学

影响因子:0.32
ISSN:1674-5698
年,卷(期):2024.(9)