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政府信息化服务外包管理体系探究

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政府信息化服务外包作为一种重要的政府管理模式,在推动政府机构提升信息化水平、提高效率、降低成本等方面发挥着关键作用。然而,政府信息化服务外包也伴随着一系列管理挑战,通过分析政府信息化服务外包的关键管理要素,探讨政府信息化服务外包管理体系构建的重要意义,进一步提出政府信息化服务外包的管理体系构建对策,包括建立标准化的服务外包流程;加强人员培训与能力建设;实施动态的服务质量监控与评估机制。
Exploring the Outsourcing Management System of Government Informatization Services
As an important government management mode,government informatization service outsourcing plays a key role in promoting government agencies to improve the level of informatization,increase efficiency and reduce costs.However,government informatization service outsourcing is also accompanied by a series of management challenges.By analyzing the key management elements of government informatization service outsourcing,discussing the significance of the construction of government informatization service outsourcing management system,and further proposing countermeasures for the construction of the management system of government informatization service outsourcing,including:establishment of a standardized service outsourcing process;strengthening of personnel training and capacity building;and the implementation of a dynamic service quality The government further proposes countermeasures for the construction of government informationization service outsourcing management system,including:establishing standardized service outsourcing process;strengthening personnel training and capacity building;and implementing dynamic service quality monitoring and evaluation mechanism.

government agenciesinformation technology servicesoutsourcing management systemmonitoring and evaluation mechanism

刘慧

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阳泉市政务服务中心,山西阳泉 045000

政府机构 信息化服务 外包管理体系 监控与评估机制

2024

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ISSN:1672-9129
年,卷(期):2024.(7)