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跨渠道退货的双渠道供应链策略研究

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随消费观念不断升级,双渠道供应链中存在的线上展示不足、退货周期长及线下溢价高、品类少等问题使退货率不断上涨,导致其退货服务能力难以满足升级的商品价值感知需求,伴随的渠道冲突严重限制了供应链整体盈利水平,而跨渠道退货在突破渠道间隔中凭借渠道整合优势和附加价值能有效改善盈利水平。准确把握跨渠道退货下的定价与退货策略已成为双渠道供应链突破发展瓶颈的关键点。故以双渠道供应链为背景,由文献研究把握供应链特征及退货问题,引入二次销售、渠道价值补偿、销售物流费用,利用博弈模型建立并求解集中与分散定价策略下的最优定价,以算例分析不同市场结构下定价和利润表现,再对比供应链效率及利润水平以得出结论:竞争性渠道策略适用于存在较高渠道偏好的双渠道供应链;最优定价决策的选取受市场领导权影响较大,且市场领导权与渠道高偏好共存能产生更大收益;退货率具有跨渠道影响,合理的退货率促进渠道共同获益;跨渠道退货对供应链利润的贡献具有双向性。
Research on Dual-Channel Supply Chain Strategy of Cross-Channel Return
With the continuous upgrading of consumption concepts,the problems of insuf-ficient online display,long return cycles,high offline premiums,and fewer categories in the dual-channel supply chain have caused the return rate to continue to rise,making it difficult for its return service capabilities to meet the upgraded commodity value perception needs,The accompanying channel conflicts have severely restricted the overall profitability of the supply chain,and cross-channel returns can effectively improve the profitability by relying on chan-nel integration advantages and added value when breaking the channel interval.Accurately grasping the pricing and return strategy under cross-channel returns has become a key point for the dual-channel supply chain to break through the development bottleneck.Therefore,this article takes the dual-channel supply chain as the background,grasps the characteristics of the supply chain and the problem of return from literature research,introduces secondary sales,channel value compensation,and sales logistics costs,and uses game models to establish and solve the optimal pricing under centralized and decentralized pricing strategies.Analyze pricing and profit performance under different market structures with examples,and compare supply chain efficiency and profit levels to draw the conclusion:Competitive channel strategies are suitable for dual-channel supply chains with higher channel preferences;the selection of optimal pricing decisions It is greatly influenced by market leadership,and the coexistence of market leadership and high channel preference can generate greater benefits;the return rate has a cross-channel impact,and a reasonable return rate promotes the common bene-fits of channels;the contribution of cross-channel return services to supply chain profits is bidirectional.

cross-channel returnsdual-channel supply chainsupply chain strategygame modelsecondary sale

杨路明、常光涛、李婷

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阳光学院经济管理学院,福建福州 350015

云南大学工商管理与旅游管理学院,云南 昆明 650022

TCL华星光电技术有限公司,广东 深圳 518000

云南省商务研究院,云南 昆明 650200

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跨渠道退货 双渠道供应链 供应链策略 博弈模型 二次销售

国家社科基金

21BJY107

2024

数学的实践与认识
中国科学院数学与系统科学研究院

数学的实践与认识

CSTPCD北大核心
影响因子:0.349
ISSN:1000-0984
年,卷(期):2024.54(2)
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