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优质护理服务在产妇门诊导诊中的实践效果

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目的 探讨产妇门诊导诊中优质护理服务的实践效果.方法 选取60例产妇,依据门诊导诊方法分为优质护理服务组与常规护理服务组,各30例.比较两组焦虑程度、挂号与检查等待时间、导诊护理服务质量、工作效率及体验感.结果 护理后优质护理服务组产妇的焦虑评分(40.01±5.10)分低于常规护理服务组的(49.25±4.30)分,挂号与检查等待时间短于常规护理服务组(P<0.05).优质护理服务组产妇的导诊护理服务质量评分均高于常规护理服务组(P<0.05).优质护理服务组产妇的挂号、护士分诊、医师看病、发药评分均高于常规护理服务组(P<0.05).优质护理服务组产妇的挂号服务、护理服务、诊疗服务、其他服务体验感评分均高于常规护理服务组(P<0.05).结论 产妇门诊导诊中优质护理服务的实践效果较常规护理服务好,值得临床推广.
The practical effect of quality nursing service in maternal outpatient consultation
Objective To explore the practical effect of high quality nursing service in maternal outpatient consultation.Methods 60 parturients were selected and divided into quality nursing service group and routine nursing service group,with 30 cases in each group.The anxiety degree,waiting time for registration and examination,quality of guided nursing service,work efficiency and experience were compared between the two groups.Results The anxiety score of the high quality nursing service group(40.01±5.10)points was lower than that of the conventional nursing service group(49.25±4.30)points,and the waiting time for registration and examination was shorter than that of the conventional nursing service group(P<0.05).The quality scores of guided nursing service in quality nursing service group were higher than those in conventional nursing service group(P<0.05).The scores of registration,nurse triage,doctor's visit and medicine delivery in quality nursing service group were higher than those in conventional nursing service group(P<0.05).The scores of registration service,nursing service,diagnosis and treatment service and other service experience in quality nursing service group were higher than those in conventional nursing service group(P<0.05).Conclusion The practice effect of high-quality nursing service is better than that of routine nursing service in outpatient guidance of parturient women,which is worthy of clinical promotion.

PuerperaOutpatient consultationQuality nursing servicesQuality of guided nursing service

王暖瑞、赵蜜

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佛山市南海区全科医院 门诊部,广东佛山 528200

产妇 门诊导诊 优质护理服务 导诊护理服务质量

2024

实用妇科内分泌电子杂志

实用妇科内分泌电子杂志

ISSN:
年,卷(期):2024.11(8)
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