Identification of Key Influencing Factors of Patent Information Service Quality in Universities from the Perspective of Information Ecology
Based on the theory of information ecology,this paper constructs a system of factors affecting the quality of patent information service in universities from five aspects:service subject,service object,information environment,information ontology,and information technology by using literature research and expert consultation.In addition,DEMATEL model is used to identify the key factors and analyze the interaction between the factors.The result shows that the patent information service quality in universities is affected by eight key factors,respectively service capability,service qualifications,work experience,teamwork,management system,institutional qualification,service comprehensiveness,and service professionalism.Based on the above eight factors,the improvement strategies of patent information service quality in universities are proposed.
Information EcologyPatent Information ServiceService QualityInfluencing Factor
万方数据
维普
