Improvement and Practice of Customer Service Capability for Government and Enterprise Customers
In order to deeply implement the digital transformation strategy of enterprises,comprehensively implement the requirements of government and enterprise reform,and further improve services,with the goal of"improving response and supporting customer full business services",China Telecom has established a smart customer service government and enterprise zone,built one click diagnostic capabilities,and established a two-level two-way fault dispatch process.At the same time,through intelligent voice navigation and service quality improvement,differentiated services for government and enterprise customers have been created,improving system efficiency,shortening call duration,and enhancing user perception.
government and enterprise customer serviceintelligent diagnosisdifferentiated services