客户投诉处理精准分析与定位研究
Research on Accurate Analysis and Positioning of Customer Complaint Handling
张蕊 1张丽红 1吴登群1
作者信息
- 1. 中国移动通信集团云南有限公司,云南 昆明 653100
- 折叠
摘要
该文阐述了采用特征提取、关联规则挖掘、数据分析、投诉热点预判等技术,可实现对客户投诉的精准分析,有效减少客户投诉,提升信息服务业的服务水平.
Abstract
The use of technologies such as feature extraction,association rule mining,data analysis,and complaint hotspot prediction can achieve accurate analysis of customer complaints,effectively reduce customer complaints,and improve the service level of the information service industry.
关键词
客户投诉/特征提取/投诉分类/投诉预测Key words
customer complaints/feature extraction/complaint classification/complaint prediction引用本文复制引用
出版年
2024
NETL
NSTL
万方数据