Technology Reshaping Governance Relationship and Digital Governance"Involution"——Taking"12345"Hotline Driving City Governance as an Example
At present,promoting the integration of technology-driven from data resources and govern-ment administrative system has become the proper meaning of promoting the modernization of national gov-ernance system and governance capacity.Digital governance has a two-way enabling significance for the people and the government,but it needs to effectively coordinate the relationship between digital technology and bureaucratic system,balance the relationship between multiple governance subjects,and avoid falling into the dilemma of"involution"of digital governance.Taking the"12345"hotline in a city as an exam-ple,the"involution"of digital governance occurs at different stages of the operation of digital information in the administrative system.In the input stage of appeal information,the cross-space-time nature of infor-mation dissemination makes the masses change from step-by-step transmission to directly facing the upper government,and the higher government realizes the supervision and assessment of the whole process of ap-peal processing,which shapes the relationship between the main bodies of de-intermediation governance,resulting in the continuous growth of governance content,quantity and cost,while the space for independ-ent governance of grass-roots governments is reduced.In the stage of appeal information screening,realistic appeals circulate in the hotline digital system in the form of simplified and standardized information,and the situational relationship of appeal resolution in governance practice is out of domain.Unreasonable ap-peals and repeated appeals that can be identified in the governance situation are disguised as single ap-peals,thus breaking through the restraint of the original governance structure,occupying a large number of governance attention and resources,destroying the original governance tradition and rules,and causing the idling of"unreasonable"appeal work orders in the hotline system.In the stage of information processing or execution,the responsibility relationship of appeal governance has changed due to the multiplier effect of bureaucratic pressure and information transmission,and grass-roots organizations have target substitution behavior due to pressure overload.The"involution"of digital governance is the transformation of the rela-tionship between governance logic and governance by the logic of digital technology,which makes digital technology change from a tool to assist governance to a key variable to dominate grass-roots work.The con-sequences of digital technology on governance are not only the inefficient growth of governance effective-ness,but also the erosion and substitution of instrumental rational thinking on humanistic thinking.To solve the problem of"involution"of digital governance,we need to examine the change of governance relations caused by digital technology,give full play to the supporting role of digital information in the modernization of governance system and governance capacity,focus on the decision-making assistant function of data mining at the municipal level,clarify the boundaries of responsibilities,rights and interests of various gov-ernance subjects,and avoid excessive supervision of digitalization.Digital governance should assist scenario-based governance and stimulate the subjectivity of grass-roots organizations and the masses.
digital governancemunicipal governanceinvolution"12345"hotline
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