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铁路货运生产作业与管控平台进货流程及界面优化方案研究

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铁路货运生产作业与管控平台作为中国国家铁路集团有限公司推动铁路货运高效、智能化发展的一个重要举措,在现场的实际应用中占据着重要位置,也将发展为未来铁路生产作业过程中主要使用的系统之一.通过调研广东省内试点站运行情况,发现目前系统存在着手持机优点未突出、客户预约流程存在信息重复录入环节、手动工单派发流程无法批量操作、跳转页面较多等问题.结合现场作业习惯、手持机优势等情况,给出优化的进站预约流程、工单派发界面等方案,提高客户进站预约体验、操作效率以及准确性,促进现场高效作业,引导货运员自主使用手持机进行操作,充分发挥手持机优势,为铁路货运生产作业与管控平台的进一步推行,提高作业效率与货运服务质量提供参考.
Purchase Process and Interface Optimization Scheme for Railway Freight Production Operation and Control Platform
As an important measure of China State Railway Group Co.,Ltd.to promote the efficient and intelligent development of railway freight,the railway freight production and control platform occupies a crucial position in the practical application of the field and will develop into one of the main systems used in future railway production operation process.Through the investigation of the operation of pilot stations in Guangdong Province,it was found that there were some problems in the current system,such as unhighlighted advantages of handheld sets,repeated information entry links in the customer reservation process,inability to batch operation in the manual order distribution process,and many skip pages.Based on the on-site operation habits and advantages of handheld sets,the optimized inbound booking process,order distribution interface,and other schemes were proposed to improve customers'inbound booking experience,operational efficiency,and accuracy,promote efficient on-site operations,guide freight forwarders to operate independently with handheld sets,give full play to the advantages of handheld sets,and further promote the railway freight production operation and control platform,providing a reference for improving operation efficiency and freight service quality.

RailwayFreight TransportManagement and Control PlatformOptimization SchemeProcess

吴荣山、伍丽芳

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中国铁路广州局集团有限公司广深铁路物流中心,广东广州 510450

铁路 货运 管控平台 优化方案 流程

2024

铁道货运
中国铁道科学研究院

铁道货运

影响因子:0.776
ISSN:1004-2024
年,卷(期):2024.42(9)