Research on the Application of User Experience Map in Public Library Cultural and Creative Experience Service under the Background of Cultural and Tourism Integration
Integrating user experience maps as a tool into public library cultural and creative experience services can help to gain a deeper understanding of the pain points and needs of users at different stages of cultural and creative experience services,thereby improving the efficiency of public library cultural and creative experience services and promoting high-quality development of cultural and tourism integration in public libraries.The user experience map application framework for public library cultural and creative experience services includes five parts:user portrait construction,service process sorting,user information collection,global user experience map,and local user experience map.Taking a public library in Anhui Province as an example,field research shows that this application framework can explore users'emotional changes and real needs in the experience process from multiple perspectives,providing tools and useful references for enriching the research on public library user experience in specific service scenarios and improving the quality of public library cultural and creative experience services.
Cultural and tourism integrationPublic libraryCultural and creative experience serviceUser experience map
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