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数智时代公共图书馆智慧助老服务现状、问题及策略研究

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数智技术赋能下图书馆的泛在互联特征、智能设备嵌入和大数据的应用为图书馆提升智慧助老服务工作能力和质量提供了支撑.文章对我国32所省级公共图书馆智慧助老服务进行调查与分析,发现我国省级公共图书馆面向老年群体提供了多种形式的智慧化服务且粗具成效,但仍存在空间环境包容性不足、数字素养培育内容单一、馆藏资源优势难以发挥、数智技术应用程度较低、智慧助老营销意识欠佳等问题.基于此,文章从五个层面提出智慧助老服务策略,以期赋能数智时代背景下省级图书馆智慧助老服务.
Research on the Current Situation,Issues,and Strategies of Intelligent Services for As-sisting the Elderly in Public Libraries in the Digital-Intelligent Era
Under the empowerment of digital technology,the ubiquitous interconnection features,embedded intelligent devices,and application of big data in libraries provide support for enhancing the capabilities and quality of intelligent services for assisting the elderly.The article investigates and analyzes the intelligent elderly care services of 32 provincial public libraries in China,finding that these libraries have provided various forms of intelligent services for the elderly and have achieved initial results.However,there are still issues such as insufficient environmental inclusiveness,limited contents of digital literacy cultivation,under-utilization of collection resources,low application of digital technology,and inadequate marketing awareness for intelligent service care for the elderly.Based on this,the article proposes intelligent service care for the elderly strategies from five perspectives,aiming to empower provincial libraries in the digital age to provide intelligent elderly care services.

Digital Intelligence EraIntelligent Assistance for the ElderlyElderly Assistance ServicesPublic Library

任红娟、段鑫鑫

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郑州航空工业管理学院

数智时代 智慧助老 助老服务 公共图书馆

2024

图书馆理论与实践
宁夏回族自治区图书馆学会 宁夏回族自治区图书馆

图书馆理论与实践

CHSSCD
影响因子:0.693
ISSN:1005-8214
年,卷(期):2024.(6)