In the social media environment,the coexistence of user emotional polarization and information cocoon phenomenon brings greater difficulties to cyberspace governance.This paper uses semi-structured interview method to collect the original data,and codes the original data based on grounded theory and cyber-physical-social theory to obtain 47 initial concepts,23 basic categories and 10 main categories.This paper summarizes and integrates the influencing factors of user emotional polarization under the information cocoon effect into the CPS framework of cyber-physical-social influencing factors coupled with physical environment,information environment and social relations.On this basis,interpretive structure model(ISM)is used to analyze the hierarchical path among the influencing factors from the stimulus layer,regulation layer,perception layer,emotion layer and action layer.Finally,three main influence paths from the perspective of intra-group relationship,inter-group relationship and third party are summarized.In the end,this paper puts forward the governance strategy for the knowledge community of library service,which provides some reference and inspiration for the follow-up research.
emotional polarizationinformation cocooninfluencing factorsinfluencing pathCyber-physical-social theory
万方数据
维普
