首页|多层级复合评估模式探索:构建公共文化资源服务效能测量新范式

多层级复合评估模式探索:构建公共文化资源服务效能测量新范式

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[目的/意义]服务效能评估是公共文化领域的一个难点,构建科学的效能评估体系、探索相应的评估模式是服务效能评估的基本路径.[方法/过程]在确立公共文化资源服务效能评估基本思想的基础上,从经济角度、社会价值角度、经济与社会共生3个角度构建多层级复合评估理论框架,对框架实现的核心功能进行详细解析,并以群众文化服务为例,从综合层级、模块层级和维度层级进行效能评估的探索.[结果/结论]采用多层级复合效能评估模式,改变原有服务效能为单一数值的传统模式,在进行综合效能评估的基础上,利用模块指数和维度指数完成不同层级和维度的评估,使公共文化服务效能评估成为一套完整且具有多层级的复合评估体系,实现服务效能的精细化和具体化评估.
Exploration of Multi-Level Composite Evaluation Model:Constructing a New Paradigm for Measuring the Service Effectiveness of Public Cultural Resources
[Purpose/Significance]Service effectiveness evaluation is a difficult point in the field of public cul-ture.Building a scientific system and exploring corresponding models are the basic paths for it.[Method/Process]First,the paper determined the basic idea on the service effectiveness evaluation of public cultural resource services.Then,it constructed a multi-level composite evaluation theoretical framework from three perspectives:economic perspective,social value perspective,and economic and social symbiosis,and analyzed its core functions in detail.Finally,taking group cultural services as an example,it explored the effectiveness evaluation from comprehensive level,module level,and dimension level.[Result/Conclusion]The multi-level composite effectiveness evaluation has changed the traditional model of single numerical service.On the basis of comprehensive evaluation,it takes module index and dimension index to complete the evaluation in different levels and dimensions so as to make it a complete and multi-level composite evaluation system to achieve its refinement and concretization.

multi-level composite evaluationservice effectivenessevaluation index systempublic cultur-al resources

张宁

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国家图书馆 北京 100081

多层级复合评估 服务效能 评估指标体系 公共文化资源

国家重点研发计划

2019YFC1521404

2024

图书情报工作
中国科学院文献情报中心

图书情报工作

CSTPCDCSSCICHSSCD北大核心
影响因子:2.203
ISSN:0252-3116
年,卷(期):2024.68(4)
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