Research on the Influencing Mechanism of User Experience of Robot Services in Libraries
[Purpose/Significancel Exploring the influencing mechanism of user experience of robot services in libraries can provide reference for intelligent transformation of smart libraries,innovative development of human-intelligence interaction,and optimization of robot services.[Method/Process]Semi-structured interview data was obtained through interviews with 25 users with experience using library robot services.By adopting grounded theory,this study extracted 114 initial concepts,38 basic categories and 10 main categories.Further-more,it identified the influence paths and processes between different categories,and systematically constructed a theoretical model of influence mechanism of user experience of robot services in libraries.[Result/Conclu-sion]The research shows that user experience of robot services in libraries,as a complex system,involves seven dimensions,including user experience,design,services,information,system,environment,and user characteris-tics.Among them,the services dimension plays a mediating role in the impact of design,information,systems,and environment on user experience,while with the moderating role of user characteristics,the design,services,information,system and environment collectively have an impact on user experience.
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