Global Civil Servant Digital Literacy Frameworks:Types,Contents,and Applications
Digital literacy frameworks for civil servants serve as an essential benchmark for competency evaluation,education and training,as well as talent development.This paper focuses on the global latest practices in the formula-tion and application of digital literacy frameworks for civil servants.14 representative digital literacy frameworks constructed by main international organizations and national governments are selected and summarized into five types.The core contents include emphasizing the leading role of digital mindset,integrating digital emotional attitudes,priori-tizing the cultivation of organizational digital culture,aligning with data privacy and security requirements,promoting the use of data-driven decision-making,closely monitoring the application of Artificial Intelligence,and highlighting differentiated competency for different grades and roles.The frameworks have been applied in conducting level assess-ments,optimizing the digital talent structure,designing training contents,and developing resource navigators.In order to further the development,the paper suggests to continuously refine the framework contents,provide application guide-lines,organize communication and promotion activities,and strengthen the participation of diverse stakeholders.
civil servant digital literacydigital literacy frameworkframework contents