首页|服务链理论视域下老年人认知康复数字疗法的模式构建——以海南省项目为例

服务链理论视域下老年人认知康复数字疗法的模式构建——以海南省项目为例

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本文采用文献资料法、逻辑分析法、案例分析法等研究方法,基于服务链理论从服务保障、服务指导、服务提供与服务评估4个层面构建老年人认知康复数字疗法服务新模式,以海南省认知康复数字疗法试点项目为典型案例,分析老年人认知康复数字疗法服务的实践路径.研究认为:在服务保障层面,海南省以政府为主导,从政策支持、支付保障、人力资源、技术供给等方面提供支持;在服务指导层面,发挥龙头医院在服务中的指导角色,针对风险人群开展认知康复数字疗法试点筛查工作,定期开展分区、分批集中培训;在服务提供层面,循着"数据集成—筛查评估—分级管理—精准干预"的赋能逻辑,以支持老年人认知障碍全流程服务支持全流程服务;在服务评价层面,在监管标准的指导下构建涵盖服务质量、患者满意度、康复效果等多个方面的评估体系,形成多方参与的监管机制.4个层面相互联结,形成服务网链状结构,以推动我国老年人认知康复数字疗法服务的可持续、高质量发展.
Digital Therapy Modelling for Cognitive Rehabilitation of the Elderly from the Perspective of Service Chain Theory——A Case Study on the Project in Hainan Province
This study adopts literature research method,logical analysis,and case analysis.Based on the service chain theory,a new service model of digital therapy for cognitive rehabilitation of the elderly is built from four aspects:service guarantee,service guidance,service provision,and service evaluation.Taking the pilot project of digital therapy for cognitive rehabilitation in Hainan Province as a typical case,the practical path of digital therapy service for cognitive rehabilitation of the elderly is analyzed.The study holds that at the service guarantee aspect,Hainan Province is led by the government and provides support in terms of policy support,payment guarantee,human resources,and technical supply.At the service guidance aspect,the leading hospitals play a guiding role in the service,carry out pilot screening for cognitive rehabilitation digital therapy for at-risk groups,and conduct regular centralized training in different zones and batches.At the service provision aspect,following the enabling logic of"data integration-screening and assessment-hierarchical management-precise intervention",it supports the full-process service for cognitive disorders of the elderly.At the service evaluation aspect,an evaluation system covering multiple aspects such as service quality,patient satisfaction,and rehabilitation effect is established under the guidance of regulatory standards,forming a multi-party participation supervision mechanism.Through the interconnection of these four aspects,a service network chain structure is formed to promote the sustainable and high-quality development of digital therapy services for cognitive rehabilitation of the elderly in China.

elderlyservice chain theorycognitive dysfunctiondigital therapyrehabilitation intervention

付荷惠、汤立许

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武汉体育学院,湖北 武汉 430079

老年人 服务链理论 认知功能障碍 数字疗法 康复干预

2024

体育科技文献通报
国家体育总局体育信息中心

体育科技文献通报

影响因子:0.329
ISSN:1005-0256
年,卷(期):2024.32(12)