Study on the Impact of Management Based on Service Quality Model on Improving the Quality of Obstetrics and Gynecology Nursing Services
Objective To explore the impact of management based on the service quality(service quality,SERVQUAL)model on improving the quality of obstetric and gynecological nursing services.Methods 120 in-patients admitted to the Department of Obstetrics and Gynecology from January 2022 to January 2023 were ran-domly divided into observation group and control group,with 60 cases in each group.The control group re-ceived routine nursing intervention in the Department of Obstetrics and Gynecology,while the observation group implemented management based on SERVQUAL model.The SERVQUAL scale was used to evaluate the intervention effect.Results Compared with the control group,the effect of the observation group was signifi-cantly reduced,especially in the five dimensions of SERVQUAL scale.The difference between the expectations and the perceptions was significantly less in the observation group.The satisfaction of the observation group was higher than that of the control group(P＜0.05).Conclusion The management method based on SERVQUAL model can help to improve the quality of obstetric and gynecological nursing services.By closely knowing what patients need and finding and correcting defects in time,the gap between patients'expectations and actual per-ception of nursing services can be reduced,thereby improving their satisfaction.Therefore,it is very appropriate and advisable to widely apply this method in clinical practice.
Department of Obstetrics and Gynecologyservice quality modelexpectationsperceptionssatisfaction
万方数据
维普
