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政务数字人的发展研究

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随着人工智能、虚拟现实等技术不断迭代升级,数字人产业焕发生机,在多领域开始应用并逐步融入政务服务领域.政务数字人的发展从初级交互迈入智能交互阶段,其类人超人与无限智能的特征,使其成为政务新媒体后政务服务优化的新入口,助力政务服务提质增效.但其目前在领域特性、技术突破、治理责任、数据安全等方面存在发展困境,未来需坚持以人为本的发展原则,建立优质特色的发展生态,深化数字技术的融合创新,健全监管反馈的长效机制,以"数字人+政务服务"赋能数字政府深化发展,开创数智政务新局面.
Research of Government Digital Humans
With the continuous iteration and upgrading of AIGC technology in the era of digital intelli-gence,the digital human industry has been revitalized,and has been widely applied in many fields and gradually integrated into the field of government services.The development of government service digital human has stepped into the stage of intelligent interaction from primary interaction,and its features of be-ing human-like superhuman with infinite intelligence have made it a new entrance for optimization of gov-ernment services after the new media of government affairs,which further helps to improve the quality and efficiency of government services.However,there are development dilemmas in the field of characteris-tics,technological breakthroughs,governance responsibilities,data security,etc.In the future,it is nec-essary to adhere to the principle of people-oriented development,establish a high quality characteristics of the development of the ecology,deepen the integration and innovation of digital technology and improve the long-term mechanism of supervision and feedback.A new Era of digital government services will be created by"digital human+government services".

digital intelligence eraservice digital humanAIGCgovernment servicesartificial intel-ligence

陈欣艺

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武汉大学政治与公共管理学院 湖北 武汉 430072

数智时代 数字人 AIGC 政务服务 人工智能

2024

武汉工程职业技术学院学报
武汉工程职业技术学院

武汉工程职业技术学院学报

影响因子:0.311
ISSN:1671-3524
年,卷(期):2024.36(3)