Research on the Service Design of Contactless Vending Machine in the Hospital
Hospital is an important organization to protect people's health.It needs to guarantee the convenience and comfort of patients and medical staff in the hospital.As a new type of service facility,contactless vending machines are becoming more and more popular in various places in the post-epidemic era.Starting from the hospital's health needs and interpersonal problems,this paper takes the contactless vending machine as the carrier,and hopes to alleviate the negative emotions caused by the imperfect hospital health services and interpersonal apathy with the characteristics of comprehensive service design to solve the problem.